Privacy policy

Last Updated: August 2026

At NAXORA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you use our website, we may collect the following information:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely by our payment providers)
  • Order history
  • IP address, browser type, and device information
  • Website usage information through cookies and similar technologies

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders.
  • Arrange delivery through our trusted fulfilment and shipping partners.
  • Communicate with you regarding your order.
  • Respond to customer service enquiries.
  • Improve our website and shopping experience.
  • Detect and prevent fraud.
  • Comply with applicable legal obligations.

Dropshipping & Order Fulfilment

As a dropshipping business, Nexora does not stock all products ourselves.

To fulfil your order, we may share the necessary information—such as your name, shipping address, phone number, and the products ordered—with our trusted suppliers, fulfilment partners, and courier services. This information is shared solely for the purpose of processing, packing, and delivering your order.

Our partners are expected to handle your personal information responsibly and only for order fulfilment purposes.

Payment Information

Your payment information is processed securely by trusted third-party payment providers. Nexora does not store your complete credit or debit card details.

Cookies

Our website uses cookies to:

  • Improve website functionality.
  • Remember your preferences.
  • Analyse website traffic.
  • Enhance your shopping experience.

You can disable cookies through your browser settings; however, some features of the website may not function properly.

Sharing Your Information

We do not sell, rent, or trade your personal information.

Your information may be shared only when necessary with:

  • Payment processing providers.
  • Dropshipping suppliers and fulfilment partners.
  • Shipping and courier companies.
  • Website hosting and technology providers.
  • Legal or regulatory authorities where required by law.

Data Security

We use appropriate technical and organisational security measures to protect your personal information from unauthorised access, misuse, disclosure, or loss.

Although we take reasonable precautions, no online system can be guaranteed to be completely secure.

Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your order.
  • Provide customer support.
  • Meet legal, tax, and accounting obligations.
  • Resolve disputes and enforce our policies.

Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate information.
  • Request deletion of your personal information where legally permitted.
  • Withdraw consent where applicable.
  • Object to certain processing activities.

To exercise any of these rights, please contact us through our Contact Us page.

Third-Party Services

Our website may use third-party services for payment processing, shipping, analytics, marketing, and website functionality. These providers have their own privacy policies governing how they handle your information.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date. Continued use of our website after changes are posted constitutes acceptance of the revised policy.